Skin Journal Support

Support for the iOS and Android app

Email SkinJournalHelp@outlook.com for help. Do not attach a skin photo or include sensitive health information unless it is necessary to explain the issue.

Photo journal help

• Allow Camera or Photos access when prompted if you want to add an image.
• Entries are stored on your device. Check available device storage if saving fails.
• Deleting the app can remove local journal entries, subject to device backup settings.

Premium purchase help

• Use Restore purchase in the Premium card if an active purchase is not recognised.
• Use Manage subscription to open the Apple App Store or Google Play subscription settings.
• Purchases must use the same store account that originally subscribed.

AI analysis and privacy

• AI analysis requires Premium, an available daily allowance and an internet connection.
• Product and food scanning also require Premium, an available scan allowance and an internet connection.
• A selected photo is sent through the Skin Journal backend to OpenAI only when you actively request a scan or AI analysis.
• If a visible brand and product are matched to an online ingredient list, the app displays the source because formulations can change.
• AI results are estimates, not medical or nutrition advice or a diagnosis.

Android analytics choice

• Google Analytics for Firebase and Meta App Events are disabled unless you explicitly allow Android analytics and advertising measurement.
• Declining does not disable the journal, purchases or AI analysis, and you can change the choice from the Today screen.
• Firebase and Meta events never receive your photo, note, skincare product names, routine name, skin-analysis scores or result text.
• The current iOS app and web build do not send Firebase Analytics or Meta App Events data.

When contacting support

Include your device model, operating-system version, app version, the approximate time of the problem and the exact error message. Skin Journal has no separate user account or password.